• How long will it take to setup my account?
  In most cases, your account will be setup and activated within hours.

• Is there a contract or a minimum time commitment?
  No, you may cancel your account at any time. Refunds will not be issued for partial months payments with the exception of our 7 day trial period.

• Do you offer a money back guarantee?
  Yes. During the first 7 days, if you decide to cancel your account for any reason your payment will be refunded in full. This offer applies only to new accounts and/or new domains.

• What payment methods are available?
  We accept Credit Cards, PayPal, Cashiers Checks and Money Orders. Other methods can be arranged when necessary.

• What happens if my website uses more bandwidth than are included with the hosting plan?
  We offer many hosting plans so that you may upgrade your account and avoid overage fees. In the event your account exceeds its bandwidth quotes, your website will be suspended until the first day of the following month. Detailed bandwidth statistics are available in our control panel, so you can monitor your usage and purchase additional bandwidth or upgrade your hosting plan if you account is close to suspension. Overage rates are listed at the bottom of each plans comparison page.

• Can I upgrade or downgrade my account at any time?
  Yes, simply contact our and request that your account plan be changed.

• When will my invoice be due each billing cycle?
  You will be billed on the first day of each month. At the time of signup you will be billed one month in full, and then your second invoice will be prorated so that future invoices are due on the first. Invoices are sent out 10 days in advance by email.

• What happens if my payment is late?
  After your payment is 10 days late, your account will be suspended until payment is received. If you have not submitted payment after 30 days, your account will be closed and your website(s) will be removed from our server. Dedicated server owners must submit payment within 10 days of the due date or the account will be closed.

• How can I change my account or billing information?
  Click here to log into our billing and support system. If you do not have your login details email our .
  

• How do I cancel my account?
  Email our with your account details.

• Do I have access to update my site 24 hours a day?
  Yes. FTP and control panel access are available to you 24 hours per day.

• Can you register a domain name for me? Can you set up domains other than .com, .net, and .org?
  Yes, our domain registration fee is $15 per domain for .com, .net, and .org domains. We can assist with registering other domains extensions (fees for registering other domains will vary by country). Please contact our if you would like to purchase a domain.

• I see some hosts offering "unlimited bandwidth". Why don't you offer this?
  Technically speaking, there is no such thing as "unlimited bandwidth". Someone has to pay for the traffic somewhere - and if you check the fine print of some service agreements from companies who claim to offer unlimited bandwidth, you'll probably find that they do charge for traffic over a certain amount.

• Do you host warez sites or sites containing illegal material?
  No. Please see our Terms of Service regarding this.

• Do you host Adult sites?
  Yes. We will host any website that is within the guidlines of our Terms of Service.

• Is my site backed up and how often?
  All sites are backed up daily to another location on the same server. Each weekend these backups are copied offsite to two different locations. This means that any site we host can be restored to its condition the night before. In the event of a hardware failure on the server, we may be forced to restore data that is as much as 7 days old. Our domain administration software allows you to backup your website and all data to your local PC at any time.

• I would like to get started right away, but my domain name hasn't transferred yet.
  After signing up for any hosting account, you will receive an welcome email with detailed instructions on accessing your website space. This email contains instructions to upload your site before your domain name has been pointed to our server.
  
• I changed my password and now I can't log in.
  All account passwords are case sensitive. PassWord is not the same as password. If you continue to having problems signing in, contact our .

• Where should I upload the HTML files for my website?
  After connecting to your site using FTP, upload your file and graphics to the /www/ directory.

• Where should I upload CGI scripts for my domain?
  Upload CGI scripts to the /www/cgi-bin directory. Ensure the file permissions for your scripts are set no higher than 755.

• How do I access my domain's control panel?
  Point your browser to http://www.yourdomain.com/cpanel. Your username and password are contained in your welcome email.

• How do I access my email?
  Configure your email client with the following information:
  Incoming mail (POP3): mail.yourdomain.com
  Outgoing mail (SMTP): mail.yourdomain.com
  We also offer webmail services to every domain by going to http://www.yourdomain.com/webmail.
  Using either method, your username is your full email address.

• How do I connect to my website using FTP?
  Using a FTP application, connect to ftp.yourdomain.com. Your username and password are contained in your welcome email.